Guest Experience Agent – Flexible Scheduling

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401K matching

Discounts on Crescent properties

Free Bus Pass

Flexible scheduling

Job summary

Westin Great Southern Columbus, part of Crescent Hotels & Resorts, is seeking a Front Desk Agent to greet and register guests and assist with check-out, ensuring outstanding service. You will input guest information, manage payments, and answer questions to promote a memorable stay.

We're looking for friendly, computer-savvy team players with flexible shifts including days, evenings, and weekends. Marriott brand experience is a plus, and we offer competitive wages and a benefits package.

Qualifications

• Front desk or hospitality experience preferred.
• Excellent communication and guest service skills.
• Flexible availability including days, evenings and weekends.

Responsibilities

• Greet and register guests and assist with check-out.
• Input guest information, confirm rates, and process payments.
• Answer questions, upsell hotel services, and resolve issues promptly.

Skills

Guest greeting

Customer service

Cash handling

Upselling

Multitasking

Tools

POS system

Hotel PMS

Job description

Westin Great Southern Columbus, part of Crescent Hotels & Resorts, is seeking a Front Desk Agent to greet and register guests and assist with check-out, ensuring outstanding service. You will input guest information, manage payments, and answer questions to promote a memorable stay.

We're looking for friendly, computer-savvy team players with flexible shifts including days, evenings, and weekends. Marriott brand experience is a plus, and we offer competitive wages and a benefits package.