Guest Experience Ambassador (Front Desk)

CP Charlotte -9th St LLC; Charlotte (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life Insurance

Short/Long-term Disability

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality operates the Homewood Suites Uptown in Charlotte, NC, seeking a Front Desk Clerk. The role focuses on guest service at the hub of the hotel, with proactive and courteous interaction with guests to ensure an excellent experience.

The position is on-site, full-time, with responsibilities including handling guest charges, bookings, and inquiries; knowledge of brand programs; and emergency procedures as part of hotel safety. Concord emphasizes a respectful, value-driven culture.

Qualifications

• Front desk guest service awareness
• Excellent communication and hospitality mindset

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality operates the Homewood Suites Uptown in Charlotte, NC, seeking a Front Desk Clerk. The role focuses on guest service at the hub of the hotel, with proactive and courteous interaction with guests to ensure an excellent experience.

The position is on-site, full-time, with responsibilities including handling guest charges, bookings, and inquiries; knowledge of brand programs; and emergency procedures as part of hotel safety. Concord emphasizes a respectful, value-driven culture.