Hotel Front Desk Agent — Elevate Guest Experience

CMC Hotels; Charlotte (NC); On-site; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

Paid Personal Leave

7 Paid Holidays

401K program

BCBS Health Insurance

Dental and Vision Coverage

Short and Long Term Disability

Job summary

CMC Hotels’ Embassy Suites Uptown Charlotte is seeking a Guest Service Representative to deliver warm, efficient check-in and check-out and to provide guests with clear information about hotel policies and amenities.

We value prior hotel experience, self-motivation and reliability, and we support growth with a solid benefits package including paid vacation, paid personal leave, holidays, 401K, health, dental and vision coverage, plus disability protection.

Qualifications

• Previous hotel experience is highly desired.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Solid basic accounting and math skills; be comfortable with computers and have excellent customer service and communication skills.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job description

CMC Hotels’ Embassy Suites Uptown Charlotte is seeking a Guest Service Representative to deliver warm, efficient check-in and check-out and to provide guests with clear information about hotel policies and amenities.

We value prior hotel experience, self-motivation and reliability, and we support growth with a solid benefits package including paid vacation, paid personal leave, holidays, 401K, health, dental and vision coverage, plus disability protection.