Guest Experience Ambassador — Food & Beverage

Grand Casino Hinckley; Hinckley (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Parental leave

Job summary

Grand Casino Hinckley is seeking a Food & Beverage Ambassador to greet Guests, handle payments, and provide excellent service across dining touchpoints. You will coordinate seating, manage reservations, and support team members to ensure a smooth, high-standard guest experience.

The role emphasizes prompt, courteous interaction with Guests, adherence to cash controls, and maintaining a clean dining area in line with health regulations. Experience in frontline hospitality is preferred.

Qualifications

• Previous cash handling experience.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Receive payment from Guests in a prompt and courteous manner.
• Adhere to established cash control policies and procedures.
• Address Guest complaints to resolve them quickly and courteously.
• Seat Guests according to established procedures and be able to operate host seating systems.
• Provide excellent Guest Service in a friendly manner.
• Maintain a clean and sanitary dining area in accordance with health regulations.

Skills

Cash handling

Customer service

Teamwork

Job description

Grand Casino Hinckley is seeking a Food & Beverage Ambassador to greet Guests, handle payments, and provide excellent service across dining touchpoints. You will coordinate seating, manage reservations, and support team members to ensure a smooth, high-standard guest experience.

The role emphasizes prompt, courteous interaction with Guests, adherence to cash controls, and maintaining a clean dining area in line with health regulations. Experience in frontline hospitality is preferred.