Guest Experience Ambassador — Part-Time

Grand Casino Mille Lacs; Minnesota; On-site; USD 19,000 - 29,000; Part time

Job summary

Grand Casino Hinckley is seeking a Part-time Venue Ambassador to provide friendly guest service, handle payments, seat guests, and support a smooth dining experience. You will engage with guests, manage wait times, and resolve concerns while upholding health and safety standards in a fast-paced environment.

The role emphasizes cash handling accuracy, effective communication with guests and team members, and adherence to gaming regulations. Training and a supportive team culture are provided.

Qualifications

• Previous cash handling experience.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Knowledge of Detailed Gaming Regulations (DGRs).

Responsibilities

• Receive payment from Guests in a prompt and courteous manner.
• Adhere to cash control procedures and inform guests of wait times.
• Seat Guests and manage host interactions according to venue procedures.
• Answer questions, address concerns, and escalate to management when needed.
• Maintain cleanliness and sanitation of dining areas.
• Assist with reservations and guest information about the venue.

Skills

Cash handling

Guest service

Communication

Job description

Grand Casino Hinckley is seeking a Part-time Venue Ambassador to provide friendly guest service, handle payments, seat guests, and support a smooth dining experience. You will engage with guests, manage wait times, and resolve concerns while upholding health and safety standards in a fast-paced environment.

The role emphasizes cash handling accuracy, effective communication with guests and team members, and adherence to gaming regulations. Training and a supportive team culture are provided.