Guest Experience Ambassador - Bowling & Front Desk

Spanish Springs Lanes; Orange (CA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is hiring a Greeter/Counter Desk Attendant to welcome guests, answer questions, and ring up sales. You’ll be the first point of contact, handling phone inquiries and guiding guests to lanes and services in a fast-paced entertainment environment.

Night and weekend availability is required, and the role offers opportunities to learn, grow, and be part of a dynamic team that delivers a memorable experience for every visitor.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional).
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction
• Operate our POS system, central panel, computers, and P/A system

Skills

Excellent telephone etiquette

Customer service

Hospitality experience

Education

HS Diploma or equivalent

Job description

Lucky Strike Entertainment is hiring a Greeter/Counter Desk Attendant to welcome guests, answer questions, and ring up sales. You’ll be the first point of contact, handling phone inquiries and guiding guests to lanes and services in a fast-paced entertainment environment.

Night and weekend availability is required, and the role offers opportunities to learn, grow, and be part of a dynamic team that delivers a memorable experience for every visitor.