Guest Experience Ambassador at the Front Desk

Davidson Hospitality Group; Midway (UT); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Homestead, a Davidson Hospitality Group property in Midway, Utah, is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and stay. You will handle check-ins/outs, assist with local recommendations, and coordinate with other departments to uphold guest satisfaction.

Requirements include previous customer service experience, strong communication, cash handling, and the ability to stay calm under pressure.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexible schedule

HS diploma

Education

High School diploma

Tools

Hotel PMS software

Job description

Homestead, a Davidson Hospitality Group property in Midway, Utah, is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and stay. You will handle check-ins/outs, assist with local recommendations, and coordinate with other departments to uphold guest satisfaction.

Requirements include previous customer service experience, strong communication, cash handling, and the ability to stay calm under pressure.