Guest Experience Pro: Front Desk & Reservations

Aimbridge Hospitality; Midland (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent at our Midland hotel to lead warm welcomes, smooth check-ins, and memorable departures. You’ll be the friendly face guests rely on for accurate information and smooth service.

As the front-line team member, you’ll manage reservations, guest requests, and payments with precision. A high school diploma and familiarity with hotel software are preferred, and the role offers competitive benefits.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, welcoming guest experiences and manage smooth check-ins/check-outs.
• Communicate clearly with guests and team to ensure seamless operations.
• Think quickly to resolve issues and turn potential problems into positive outcomes.
• Multitask efficiently by handling reservations, payments, and front-desk duties.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality seeks a Front Desk Agent at our Midland hotel to lead warm welcomes, smooth check-ins, and memorable departures. You’ll be the friendly face guests rely on for accurate information and smooth service.

As the front-line team member, you’ll manage reservations, guest requests, and payments with precision. A high school diploma and familiarity with hotel software are preferred, and the role offers competitive benefits.