Front Desk Agent

Homestead Midway Utah; Midway (UT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Maintenance Meds

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Homestead Midway Utah, part of Davidson Hospitality Group, is seeking a Front Desk Agent to warmly welcome guests and ensure a superior start to every stay. You will handle check-ins/outs, answer inquiries, and provide local recommendations while coordinating with hotel departments for a seamless guest experience.

The ideal candidate has customer service experience, strong communication skills, cash handling ability, and a calm, proactive approach to problem-solving.

Qualifications

• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proven problem-solving abilities under pressure.
• Proficient in hotel software systems and basic computer skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide warm, efficient check-in and check-out experiences.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Offer local recommendations and information on attractions, dining, and amenities.
• Collaborate with other departments to ensure seamless guest services.
• Maintain a clean, organized front desk area and professional appearance.
• Process cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Problem solving

Attention to detail

Multitasking

Flexibility

Organization

Education

High School diploma

Tools

Hotel PMS software

Job description

Property Description

Nestled in the scenic Wasatch Mountains in Midway, Homestead is a historic, reimagined four-season destination set across nearly 190 acres of breathtaking natural beauty. Known for its iconic geothermal crater, championship golf course, and year-round outdoor adventure, the resort offers a unique blend of heritage charm and modern hospitality. With newly renovated accommodations, diverse dining experiences, and close proximity to world-class skiing, hiking, and fly fishing, Homestead is both a relaxing retreat and an adventure hub—creating an inspiring environment for hospitality professionals to grow, innovate, and deliver memorable guest experiences.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.