Guest Experience Ambassador

esacareers; Tallahassee (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments. The role emphasizes excellent service, accurate cash handling, and strict adherence to safety and security guidelines.

The position requires greeting guests, processing reservations, and maintaining front desk cleanliness while promoting ESA’s services and ensuring a positive guest experience across all interactions.

Qualifications

• High school diploma or GED (or equivalent) is required.
• 1–3 months of related experience and/or training.
• Ability to communicate effectively in English and interact with guests.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process registrations, payments, and check-outs per procedures.
• Uphold safety and security policies for guests and associates.
• Maintain front desk areas and complete daily paperwork.
• Promote ESA services and resolve guest issues using Make it Right.

Skills

English proficiency

PMS software

Safety procedures

Routine reports

Cash handling

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments. The role emphasizes excellent service, accurate cash handling, and strict adherence to safety and security guidelines.

The position requires greeting guests, processing reservations, and maintaining front desk cleanliness while promoting ESA’s services and ensuring a positive guest experience across all interactions.