Guest Experience Ambassador

HEI Hotels & Resorts; Orlando (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

HEI Hotels & Resorts is seeking a courteous Front Desk Associate in Orlando, FL to assist guests with arrival and departure, register guests in the property system, and balance accounts. The role requires strong guest-service skills, accurate cash handling, and effective communication across teams.

Responsibilities include handling payments, fielding guest requests, and maintaining smooth front office operations while upholding HEI’s standards.

Qualifications

• Hotel experience preferred.
• Ability to greet guests warmly and assist with arrival/departure.
• Ability to input and retrieve information using a computer system.
• Ability to handle payments, vouchers and currency exchange.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and provide a friendly welcome; assist with arrival/departure and information requests.
• Complete registration using the property system; confirm guest details and rates; issue keys and materials.
• Verify and process payments, vouchers, and currency exchanges; balance house bank as required.
• Answer calls and relay messages; assist with mail/packages; resolve guest issues and complaints.

Skills

Customer service

Cash handling

Communication skills

Computer skills

Stamina

Tools

Calculator

Job description

HEI Hotels & Resorts is seeking a courteous Front Desk Associate in Orlando, FL to assist guests with arrival and departure, register guests in the property system, and balance accounts. The role requires strong guest-service skills, accurate cash handling, and effective communication across teams.

Responsibilities include handling payments, fielding guest requests, and maintaining smooth front office operations while upholding HEI’s standards.