Guest Experience Ambassador

Hilton; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton in Oklahoma City is seeking a Guest Service Agent to welcome guests, manage check-in and check-out, and provide local knowledge to ensure a seamless stay. You’ll use the POS system, promote hotel services, and respond to guest requests with care and urgency.

We value a warm, friendly demeanor, a can-do attitude, and teamwork to deliver memorable experiences. Join us to help make every stay magical and reflect Hilton’s light and hospitality across every interaction.

Qualifications

• Ability to greet guests warmly and handle check-in/out processes with accuracy.
• Familiarity with POS systems and hotel services.
• Strong communication to answer guest questions and resolve concerns.

Responsibilities

• Greet guests on arrival and complete check-in/check-out.
• Process charges and payments at departure using the POS system.
• Provide hotel information and upsell amenities to guests.
• Respond to guest requests with care and urgency and manage communications.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Hilton in Oklahoma City is seeking a Guest Service Agent to welcome guests, manage check-in and check-out, and provide local knowledge to ensure a seamless stay. You’ll use the POS system, promote hotel services, and respond to guest requests with care and urgency.

We value a warm, friendly demeanor, a can-do attitude, and teamwork to deliver memorable experiences. Join us to help make every stay magical and reflect Hilton’s light and hospitality across every interaction.