Hospitality Guest Service Pro: Create Memorable Stays

Hilton; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton in Houston is seeking a friendly Guest Service Agent to ensure smooth check-in/out and deliver memorable hospitality experiences for every guest. You will greet guests, verify details, assign rooms, issue keys, and provide welcome materials with warmth.

You will also share local knowledge, promote hotel amenities, handle payments accurately, resolve guest requests with urgency, and contribute to a guest-centric, award-winning workplace culture.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.

Responsibilities

• Deliver a warm welcome: greet guests on arrival and complete check-in, including room assignment and keys.
• Support efficient check-out: verify charges, handle payments, issue receipts, and use POS accurately.
• Provide hotel and local knowledge: share offerings, room types, rates, promotions, and area information.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton in Houston is seeking a friendly Guest Service Agent to ensure smooth check-in/out and deliver memorable hospitality experiences for every guest. You will greet guests, verify details, assign rooms, issue keys, and provide welcome materials with warmth.

You will also share local knowledge, promote hotel amenities, handle payments accurately, resolve guest requests with urgency, and contribute to a guest-centric, award-winning workplace culture.