Guest Experience Ambassador

Home 2 Suites Ft. Myers; Fort Myers (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Home 2 Suites Ft. Myers is seeking a friendly Front Desk Associate to greet guests, register them efficiently, and manage payments and reservations. You will coordinate with various hotel departments to fulfill guest requests, while upholding brand standards and ensuring guest privacy.

The role emphasizes multi-tasking, strong communication, and a customer-service mindset to deliver It’s My Pleasure service.

Qualifications

• High School diploma.
• TIPS, or similar approved, alcohol server training certification (as required).
• 2+ years of related customer service experience may substitute for Front Desk experience.
• Ability to multi-task and communicate effectively.

Responsibilities

• Greet guests with warmth and check them in efficiently.
• Process payments and registrations accurate per standards.
• Manage guest requests and coordinate services with other departments.
• Handle reservations, cancellations, and inquiries promptly.
• Maintain security and privacy of guest information.
• Maintain the cash drawer and balance at end of shift.

Skills

Customer service

Multi-tasking

Communication skills

Education

High School diploma

Job description

Home 2 Suites Ft. Myers is seeking a friendly Front Desk Associate to greet guests, register them efficiently, and manage payments and reservations. You will coordinate with various hotel departments to fulfill guest requests, while upholding brand standards and ensuring guest privacy.

The role emphasizes multi-tasking, strong communication, and a customer-service mindset to deliver It’s My Pleasure service.