Guest Experience Ambassador | Front Desk Pro

Staybridge Suites Naples - Marco Island; Naples (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Global hotel discounts

Career growth opportunities

Paid volunteer time and lifestyle discounts

Job summary

Staybridge Suites Naples - Marco Island is seeking a passionate individual to join our team and provide outstanding hospitality. Your primary responsibilities will include managing guest check-ins and ensuring exceptional service during their stay. You will be the face of warmth and professionalism, from the first greeting to the final farewell, embodying our commitment to ‘hospitality from our family to yours.’

Ideal candidates should possess strong communication skills, a minimum of one year in customer service, and be available to work weekends and holidays. The role offers comprehensive benefits and opportunities for career growth.

Qualifications

• Minimum of 1 year in customer service, preferably in hospitality.
• Exceptional verbal and written communication skills.
• Proficiency with computers and reservation systems.
• Ability to multitask in a dynamic, guest-focused environment.
• Sound decision-making skills aligned with company policies.
• Reliability, punctuality, and a team-oriented spirit.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Manage guest check-ins and check-outs.
• Handle guest reservations and modifications.
• Deliver timely wake-up calls.
• Respond to guest inquiries with genuine care.
• Conduct follow-up calls post check-in.
• Provide expert recommendations on local attractions.
• Resolve guest comments and concerns.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Computer proficiency

Multitasking

Reliability

Teamwork

Decision-making skills

Flexibility

Job description

Staybridge Suites Naples - Marco Island is seeking a passionate individual to join our team and provide outstanding hospitality. Your primary responsibilities will include managing guest check-ins and ensuring exceptional service during their stay. You will be the face of warmth and professionalism, from the first greeting to the final farewell, embodying our commitment to ‘hospitality from our family to yours.’

Ideal candidates should possess strong communication skills, a minimum of one year in customer service, and be available to work weekends and holidays. The role offers comprehensive benefits and opportunities for career growth.