Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Fort Myers (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises invites applicants for a front desk/guest services role in Fort Myers, FL. You will greet guests, handle inquiries, process payments, and maintain lobby standards with a friendly, professional approach.

We value teamwork, reliability, and the ability to adapt to busy periods. This full-time position offers benefits, training, and opportunities for career advancement within Concord-managed hotels.

Qualifications

• High school diploma preferred.
• Choice Advantage knowledge preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.
• Maintain cleanliness of lobby and lobby entrance.
• Assist with cleaning and stocking the small but mighty Gym!

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexible shifts

Education

High school diploma

Tools

Choice Advantage

Job description

Concord Hospitality Enterprises invites applicants for a front desk/guest services role in Fort Myers, FL. You will greet guests, handle inquiries, process payments, and maintain lobby standards with a friendly, professional approach.

We value teamwork, reliability, and the ability to adapt to busy periods. This full-time position offers benefits, training, and opportunities for career advancement within Concord-managed hotels.