Guest Experience Concierge (Front Desk)

Home2 Suites Panama City Beach; Panama City Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Group insurance (medical, dental, vision)

Paid time off

Company-matched 401(k) plan

Voluntary benefits (short term disability, life insurance)

Life enrichment benefits (hotel discounts)

Get paid daily

Job summary

Home2 Suites Panama City Beach in Florida is seeking a Front Desk Agent to provide exceptional guest service through efficient check-in/check-out processes and by addressing guest inquiries. The role requires previous customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Benefits include group insurance, paid time off, and a 401(k) plan. Candidates must be available for shifts that include evenings and weekends.

Qualifications

• Previous customer service experience in a fast-paced, guest-facing environment.
• Strong verbal and written communication skills.
• Able to read, write, type, and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Ensure friendly, efficient check-in and check-out.
• Handle requests in a fast-paced environment.
• Provide local area information and directions.
• Demonstrate proper phone etiquette.
• Follow cash handling procedures.
• Support hotel goals through teamwork.

Skills

Customer service

Strong verbal communication

Basic technology use

Problem solving

Job description

Home2 Suites Panama City Beach in Florida is seeking a Front Desk Agent to provide exceptional guest service through efficient check-in/check-out processes and by addressing guest inquiries. The role requires previous customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Benefits include group insurance, paid time off, and a 401(k) plan. Candidates must be available for shifts that include evenings and weekends.