Guest Experience Ambassador

JLL; Corridor North (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Job summary

JLL is seeking a Lobby Ambassador to deliver hospitality-focused workplace experiences at Annapolis Junction, MD. You will welcome guests, support meetings, and partner with facilities teams to maintain a high standard of service.

The role requires 2–3 years in customer service or hospitality, strong communication, multitasking, and proficiency with MS Office. Schedule is Mon–Fri, 8AM–5PM; on-site with visa sponsorship not provided.

Qualifications

• HS diploma or GED.
• 2-3 years of experience in customer service or hospitality-related roles
• Exceptional interpersonal skills with a genuine passion for creating experiences that go beyond expectations
• Outstanding verbal and written communication abilities with professional fluency in English
• Proven ability to multi-task and prioritize effectively while maintaining elevated guest experiences and accuracy
• Flexibility and positive attitude when managing shifting daily priorities and adapting to changing needs
• Working knowledge of Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook
• Comfort with a range of information technology tools and digital platforms

Responsibilities

• Enthusiastically welcome guests and employees with genuine warmth, anticipate their needs, and provide assistance with arrivals, departures, and office orientations
• Maintain visible engagement throughout the workplace by conducting strategic site walks during reduced coverage periods to connect with customers and address their needs proactively
• Serve as the resident expert on local cuisine, hotels, special attractions, and upcoming events, effectively pairing services to guests' specific needs
• Build and nurture connections across the hospitality industry while collaborating with clients, customers, and support teams to identify issues and deliver creative solutions
• Act as the central point of contact for campus information, wayfinding, services, and activities, demonstrating confidence and exceptional customer service at all times
• Coordinate with internal facilities management teams to ensure a hospitality approach across all services and maintain familiarity with everything the facility offers
• Provide support for meetings, reception activities, personal assistance requests, and mail room operations where applicable

Skills

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Flexibility

MS Office

Education

HS diploma or GED

Tools

Microsoft Office Suite

Teams

Job description

JLL is seeking a Lobby Ambassador to deliver hospitality-focused workplace experiences at Annapolis Junction, MD. You will welcome guests, support meetings, and partner with facilities teams to maintain a high standard of service.

The role requires 2–3 years in customer service or hospitality, strong communication, multitasking, and proficiency with MS Office. Schedule is Mon–Fri, 8AM–5PM; on-site with visa sponsorship not provided.