Front Desk Agent

The Crescent Hotels Group; Redwood City (CA); In loco; USD 26.000 - 37.000; Tempo pieno

Descrizione del lavoro

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to welcome and register guests, assist with check-out, and promote hotel services. You will need strong customer service, cash handling, and knowledge of local area to ensure an outstanding guest experience.

Responsibilities include greeting guests, processing payments, upselling amenities, answering inquiries, and resolving issues efficiently. This role is based at our Redwood City location and requires on-site presence.

Competenze

• Front desk experience in hospitality preferred.
• Excellent communication and guest service skills.
• Ability to upsell hotel services.
• Cash handling and payment processing proficiency.

Mansioni

• Greet guests and complete the registration process.
• Assist guests with check-out and processing payments.
• Demonstrate knowledge of room types, rates, packages and local area.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues promptly.
• Handle guest complaints and negotiate solutions for satisfaction.
• Receive, input, relay messages to guests.

Conoscenze

Guest registration

Upselling

Payment processing

Customer service

Hotel information

Issue resolution

Messages handling

Strumenti

Point-of-Sale system

Descrizione del lavoro

Grand Bay Hotel San Francisco
223 Twin Dolphin Dr
Redwood City, CA 94065, USA

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

For applicants who will be working in California, the anticipated compensation range for the position is $22.98 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.