Guest Services Specialist – Boutique Hotel Front Desk

Hotel-Abri; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Staff discounts

Job summary

Hotel Abri in San Francisco's Civic Center seeks a Guest Services Agent to greet guests, manage the front desk, handle check-ins/outs, and coordinate with housekeeping.

You will use the property management system, process charges, respond to guest inquiries, and promote hotel packages. Strong English communication and basic math are essential.

This full-time role offers competitive pay and benefits including medical, dental, 401(k), paid time off, and staff discounts.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Must be able to communicate in English with guests and hotel staff.
• Must be able to compute mathematical calculations.
• Experience with computers, calculators or word processors.
• Ability to input and access information into PMS and POS systems.

Responsibilities

• Maintain knowledge of hotel policies and procedures.
• Operate front desk and respond to guest inquiries.
• Process guest charges and payments.
• Promote hotel services and packages.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Prepare daily reports as required.

Skills

Communication in English

Legible communication

Mathematical calculations

Computer proficiency

PMS/POS systems knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

PMS (Property Management System)

POS (Point of Sale)

Job description

Hotel Abri in San Francisco's Civic Center seeks a Guest Services Agent to greet guests, manage the front desk, handle check-ins/outs, and coordinate with housekeeping.

You will use the property management system, process charges, respond to guest inquiries, and promote hotel packages. Strong English communication and basic math are essential.

This full-time role offers competitive pay and benefits including medical, dental, 401(k), paid time off, and staff discounts.