Guest Experience Agent — Weekend Shifts, PTO & 401(k)

Island Hospitality Management; Florida; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Vision insurance

HSA/FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Pet Insurance

Paid Time Off

Job summary

Island Hospitality Management is seeking a Front Desk Agent to handle check-in/out, guest inquiries, and vendor communications. The role requires professionalism, courtesy, and strong communication in a fast-paced hotel environment.

This position includes weekend scheduling availability and offers both full-time and part-time shifts (AM or PM). We value a friendly, proactive team player who delivers exceptional guest service and supports operational needs.

Qualifications

• Must be a motivated team player with initiative and achievement drive.
• Problem solving and proactive attitude in a fast-paced hotel environment.
• Strong communication skills and guest service orientation.
• Availability to work weekends and alternating AM/PM shifts.

Responsibilities

• Check-in/Check-out hotel guests
• Process payments per hotel requirements
• Provide information to guests and vendors
• Prepare shift reports for management

Skills

Team player

Initiative

Problem solving

Stress management

Guest service

Weekend availability

Job description

Island Hospitality Management is seeking a Front Desk Agent to handle check-in/out, guest inquiries, and vendor communications. The role requires professionalism, courtesy, and strong communication in a fast-paced hotel environment.

This position includes weekend scheduling availability and offers both full-time and part-time shifts (AM or PM). We value a friendly, proactive team player who delivers exceptional guest service and supports operational needs.