Guest Experience Agent | Warm Hospitality & Front Desk

Hilton; Key West (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incredible travel perks

ESPP discount

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Descrizione del lavoro

Hilton seeks a dedicated Guest Service Agent in Key West to deliver warm welcomes, manage smooth check-ins and check-outs, and share local knowledge to enhance every guest’s stay. You’ll promote hotel amenities, handle guest requests with care, and maintain upbeat guest relations in a fast-paced environment.

The role emphasizes accurate POS handling, strong communication, and a passion for hospitality, supporting a memorable stay for all guests at our waterfront property.

Mansioni

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Descrizione del lavoro

Hilton seeks a dedicated Guest Service Agent in Key West to deliver warm welcomes, manage smooth check-ins and check-outs, and share local knowledge to enhance every guest’s stay. You’ll promote hotel amenities, handle guest requests with care, and maintain upbeat guest relations in a fast-paced environment.

The role emphasizes accurate POS handling, strong communication, and a passion for hospitality, supporting a memorable stay for all guests at our waterfront property.