Guest Experience Specialist

mcrhotels.com; Miami (FL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Hilton Miami Blue Lagoon is seeking a Front Desk Agent to welcome guests at arrival and departure, handle requests promptly, and ensure a smooth, hospitable experience. The role emphasizes friendly service, knowledge of hotel features, and accurate check-in/out processes.

Candidates should have hospitality experience, excellent communication, and the ability to stay composed under pressure. A flexible schedule is required to accommodate evenings, nights, weekends, and holidays.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work well under stress and maintain composure.
• Active listening and conflict resolution skills.
• Clear and effective communication with guests and colleagues.
• Desire to serve all guests and provide excellent hospitality.
• Professional-level English required.
• Flexible schedule including evenings, nights, weekends, and holidays.

Responsibilities

• Check-in/out guests in a timely manner and follow up after arrival.
• Understand room rates and promotions and communicate them to guests.
• Receive and note incoming mail as required per shift checklist.

Skills

Hospitality experience

Can-Do attitude

Follow guidelines

Pace and pressure

Listening & conflict resolution

Communication skills

Guest service orientation

English language

Schedule flexibility

Clock-in/out discipline

Job description

Hilton Miami Blue Lagoon is seeking a Front Desk Agent to welcome guests at arrival and departure, handle requests promptly, and ensure a smooth, hospitable experience. The role emphasizes friendly service, knowledge of hotel features, and accurate check-in/out processes.

Candidates should have hospitality experience, excellent communication, and the ability to stay composed under pressure. A flexible schedule is required to accommodate evenings, nights, weekends, and holidays.