Guest Experience Associate — Hospitality

Hilton; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel perks – Go Hilton program

Employee stock purchase program – ESPP

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Orlando, FL is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering warm hospitality. You’ll greet guests, verify details, issue keys, process payments, and provide local recommendations to create memorable stays.

This role emphasizes up-selling hotel services, handling guest requests with care, and maintaining accurate records in the POS system. Join Hilton to contribute to an award-winning workplace culture and grow your hospitality career.

Responsibilities

• Greet guests upon arrival and complete check-in, including verifying details and issuing keys.
• Process guest departures by verifying charges and handling payments.
• Provide hotel knowledge and local area information to assist inquiries.
• Promote hotel services to maximize room and service revenue.
• Respond to guest requests with care and urgency, managing communications.

Job description

Hilton in Orlando, FL is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering warm hospitality. You’ll greet guests, verify details, issue keys, process payments, and provide local recommendations to create memorable stays.

This role emphasizes up-selling hotel services, handling guest requests with care, and maintaining accurate records in the POS system. Join Hilton to contribute to an award-winning workplace culture and grow your hospitality career.