Guest Experience Agent | Travel Rewards & Tuition Support

Beechwood Hotel Group, LLC; Oshkosh (WI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Tuition Reimbursement

Employee Referral Program

Hilton Team Travel Rewards Program

Vision/Dental Insurance

Job summary

Beechwood Hotel Group, LLC in Oshkosh, WI is seeking a friendly Front Desk Agent to greet guests, process check-ins/outs, and provide information to ensure a positive stay. You will handle inquiries, assist with requests, and coordinate with hotel departments to maintain guest satisfaction.

The role emphasizes outstanding customer service, attention to detail, and teamwork in a fast-paced hospitality environment. Travel rewards and growth opportunities are part of the position.

Qualifications

• Front desk or customer service experience preferred
• Proficiency with phone systems and hotel management software
• Multilingual skills are a plus
• Strong attention to detail and organizational skills
• Ability to handle difficult situations with professionalism

Responsibilities

• Greet guests and provide a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a timely manner
• Assist guests with requests or issues during their stay
• Provide information about amenities, local attractions, and dining options
• Handle cash transactions and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Skills

Customer service

Communication

Multilingual

Attention to detail

Problem solving

Tools

Phone systems

Hotel management software

Job description

Beechwood Hotel Group, LLC in Oshkosh, WI is seeking a friendly Front Desk Agent to greet guests, process check-ins/outs, and provide information to ensure a positive stay. You will handle inquiries, assist with requests, and coordinate with hotel departments to maintain guest satisfaction.

The role emphasizes outstanding customer service, attention to detail, and teamwork in a fast-paced hospitality environment. Travel rewards and growth opportunities are part of the position.