Guest Experience Agent: Front Desk & Shuttle Driver

Holiday Inn & Suites Green Bay; Green Bay (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Holiday Inn & Suites Green Bay in Wisconsin seeks a front desk associate to manage guest check-in/out, assign rooms, and handle reservations. The role requires strong English communication, accuracy in payments, and proficiency with office software.

You will support guest inquiries, mail handling, safekeeping valuables, and overall hotel operations. This is a full-time, on-site position emphasizing professionalism and guest service excellence across shifts, including night audit

Qualifications

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to report information accurately.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• High school education required. Relevant training and experience and additional education preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

English language

Communication

Office tasks

Teamwork

Education

High school diploma

Tools

Office software

Computer skills

Job description

Holiday Inn & Suites Green Bay in Wisconsin seeks a front desk associate to manage guest check-in/out, assign rooms, and handle reservations. The role requires strong English communication, accuracy in payments, and proficiency with office software.

You will support guest inquiries, mail handling, safekeeping valuables, and overall hotel operations. This is a full-time, on-site position emphasizing professionalism and guest service excellence across shifts, including night audit