Guest Experience Specialist Front Desk

Evolving Solution Services; Onalaska (WI); On-site; USD 19,000 - 22,000; Full time

Job summary

Unknown is seeking a Front Desk Agent in Onalaska, WI. This full-time clerical role involves guest check-in/out, reservations, and delivering exceptional service at a hotel property.

The position emphasizes guest satisfaction, cash handling, and multitasking in a fast-paced environment. Candidates should be able to work flexible shifts, including weekends and holidays, and be proficient with hotel reservation systems.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or hospitality is preferred.
• Proficiency with reservation systems and hotel software.

Responsibilities

• Guest check-in and check-out; greet guests, issue keys, and settle bills.
• Manage room reservations and confirm bookings.
• Provide outstanding customer service and local information to guests.
• Assign rooms according to guest preferences and availability.
• Handle guest payments and cash transactions with accurate records.
• Maintain front desk area and perform administrative tasks.
• Assist with security, safety, and guest requests as needed.

Skills

Organizational skills

Communication skills

Multitasking

Cash handling

Shift flexibility

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel software

Job description

Unknown is seeking a Front Desk Agent in Onalaska, WI. This full-time clerical role involves guest check-in/out, reservations, and delivering exceptional service at a hotel property.

The position emphasizes guest satisfaction, cash handling, and multitasking in a fast-paced environment. Candidates should be able to work flexible shifts, including weekends and holidays, and be proficient with hotel reservation systems.