Evening Front Desk Agent - Travel Perks & Tuition Aid

Beechwood Hotel Group, LLC; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hilton Team Travel Rewards Program

Tuition Reimbursement

Employee Referral Program

Vision/Dental Insurance

Job summary

Beechwood Hotel Group, LLC in Green Bay, Wisconsin, is seeking a friendly Front Desk Agent for the 3pm-11pm shift to welcome guests and ensure a memorable stay. You will be the first contact, handle check-ins/outs, answer inquiries, and assist guests with requests in a fast-paced hospitality environment.

The ideal candidate has customer service experience, strong communication skills, and a knack for problem solving.

Qualifications

• Front desk or customer service experience preferred.
• Proficiency with phone systems and hotel management software.
• Ability to handle cash transactions and provide accurate records.

Responsibilities

• Greet guests and provide a warm welcome.
• Check-in and check-out guests efficiently and accurately.
• Answer calls and respond to inquiries in a timely manner.
• Assist guests with requests during their stay.
• Provide information about hotel amenities, local attractions, and dining options.
• Handle cash transactions and maintain accurate records.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform night audit duties as needed.

Skills

Customer service

Communication

Multilingual

Cash handling

Education

High school diploma or equivalent

Tools

Hotel PMS software

Phone systems

Job description

Beechwood Hotel Group, LLC in Green Bay, Wisconsin, is seeking a friendly Front Desk Agent for the 3pm-11pm shift to welcome guests and ensure a memorable stay. You will be the first contact, handle check-ins/outs, answer inquiries, and assist guests with requests in a fast-paced hospitality environment.

The ideal candidate has customer service experience, strong communication skills, and a knack for problem solving.