Guest Experience Agent & Shuttle Driver

StepStone Hospitality; Green Bay (WI); Hybrid; USD 18,000 - 25,000; Full time

Job summary

StepStone Hospitality in Green Bay, WI is seeking a Front Desk Associate to warmly welcome guests, register and assign rooms, issue keys, and handle guest inquiries. You will drive the shuttle as needed, manage reservations, post charges, and assist with night audit and general office tasks.

Strong English communication, computer skills, and professionalism are required; CPR/First Aid training is preferred. This full-time role offers a busy hotel environment with guest-focused responsibilities.

Qualifications

• High school diploma required; additional training preferred.
• Strong mathematical and computer skills.
• Excellent English communication.
• Professional appearance and demeanor.
• Ability to use office software and payment systems.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make transportation or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Office software

Night audit

Computer skills

English proficiency

Mathematical skills

Education

High school diploma

Tools

CPR training

First aid training

Job description

StepStone Hospitality in Green Bay, WI is seeking a Front Desk Associate to warmly welcome guests, register and assign rooms, issue keys, and handle guest inquiries. You will drive the shuttle as needed, manage reservations, post charges, and assist with night audit and general office tasks.

Strong English communication, computer skills, and professionalism are required; CPR/First Aid training is preferred. This full-time role offers a busy hotel environment with guest-focused responsibilities.