Guest Experience Agent - Training & Room Commission

Marco LaGuardia Hotel and Suites; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Room Commission!

Job summary

Marco LaGuardia Hotel and Suites in New York is seeking a friendly Front Desk Agent to join our hospitality team. You will welcome guests, assist with check-ins/check-outs, answer calls, and help with reservations, delivering warm, professional service.

Experience at a hotel front desk is not required; we provide training. The role offers full-time hours, a competitive hourly wage of $17–$21, and opportunities to learn our systems and procedures while delivering outstanding guest experiences.

Qualifications

• Customer service experience preferred.
• Front desk experience is NOT required.
• Strong communication and interpersonal skills.
• Friendly, dependable, and professional attitude.
• Basic computer skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn hotel systems and procedures.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly and professional attitude.
• Assist guests with check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.
• Handle reservations and guest requests.
• Provide excellent customer service and resolve guest concerns.
• Maintain a clean and organized front desk area.
• Work closely with other hotel departments to ensure guest satisfaction.

Skills

Customer service

No front desk exp

Communication skills

Interpersonal skills

Basic computer skills

Multitasking

Flexible shifts

Weekend/holiday availability

Job description

Marco LaGuardia Hotel and Suites in New York is seeking a friendly Front Desk Agent to join our hospitality team. You will welcome guests, assist with check-ins/check-outs, answer calls, and help with reservations, delivering warm, professional service.

Experience at a hotel front desk is not required; we provide training. The role offers full-time hours, a competitive hourly wage of $17–$21, and opportunities to learn our systems and procedures while delivering outstanding guest experiences.