Front Desk Agent

Marco LaGuardia Hotel and Suites; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Room Commission!

Job summary

Marco LaGuardia Hotel and Suites in New York is seeking a friendly Front Desk Agent to join our hospitality team. You will welcome guests, assist with check-ins/check-outs, answer calls, and help with reservations, delivering warm, professional service.

Experience at a hotel front desk is not required; we provide training. The role offers full-time hours, a competitive hourly wage of $17–$21, and opportunities to learn our systems and procedures while delivering outstanding guest experiences.

Qualifications

• Customer service experience preferred.
• Front desk experience is NOT required.
• Strong communication and interpersonal skills.
• Friendly, dependable, and professional attitude.
• Basic computer skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn hotel systems and procedures.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly and professional attitude.
• Assist guests with check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.
• Handle reservations and guest requests.
• Provide excellent customer service and resolve guest concerns.
• Maintain a clean and organized front desk area.
• Work closely with other hotel departments to ensure guest satisfaction.

Skills

Customer service

No front desk exp

Communication skills

Interpersonal skills

Basic computer skills

Multitasking

Flexible shifts

Weekend/holiday availability

Job description

We are looking for a friendly, professional, and customer-focused Front Desk Agent to join our hotel team!. The ideal candidate has excellent communication skills, a positive attitude, and a passion for providing outstanding guest experiences.. Previous hotel front desk experience is NOT required! Customer service experience is preferred, and we are willing to train the right candidate..

Key Responsibilities.

• - Greet and welcome guests with a friendly and professional attitude..
• - Assist guests with check-ins and check-outs..
• - Answer phone calls and respond to guest inquiries..
• - Handle reservations and guest requests..
• - Provide excellent customer service and resolve guest concerns..
• - Maintain a clean and organized front desk area..
• - Work closely with other hotel departments to ensure guest satisfaction..

Qualifications.

• - Customer service experience preferred..
• - Hotel front desk experience is NOT required..
• - Strong communication and interpersonal skills..
• - Friendly, dependable, and professional attitude..
• - Basic computer skills..
• - Ability to multitask in a fast-paced environment..
• - Willingness to learn hotel systems and procedures..
• - Ability to work flexible shifts, including weekends and holidays.

Experience: Required
Employment: Full-time
Salary: $17 – $21 hourly
Benefits: Room Commission!
Starting time: Immediate start!

About Marco LaGuardia Hotel and Suites:

Training provided.. Friendly and supportive work environment.. Opportunities for professional growth.. Gain valuable experience in the hospitality industry.