Guest Experience Front Desk Agent

CLOCKTOWER HOTEL AT CENTURY LLC; Boght Corners (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

HSA option

Job summary

CLOCKTOWER HOTEL AT CENTURY LLC in New York is seeking a Front Desk Agent to welcome guests, check-in/check-out, and upsell to maximize room rates. You will report to the Front Desk Supervisor and must be available on a flexible schedule and possess a high school diploma with strong typing and computer skills.

Responsibilities include processing payments, promoting hotel services, handling guest requests, resolving issues, and assisting with reservations and cashiering duties while ensuring

Qualifications

• High school diploma or equivalent preferred.
• Typing and basic computer skills required.
• Strong interpersonal, reading, writing and basic math abilities.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner and upsell to maximize room rates.
• Checks guests out and processes payments per policy.
• Responds to guest requests and provides local information to increase satisfaction.
• Promotes hotel services, facilities and outlets; informs guests of events and functions.
• Resolves guest complaints to the customer’s satisfaction; reports major issues to supervisor.
• Manages reservations and coordinates with the reservation center.
• Handles departmental cash flow, posts charges, prepares deposits and cash bank.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math basics

Education

High school diploma

Job description

CLOCKTOWER HOTEL AT CENTURY LLC in New York is seeking a Front Desk Agent to welcome guests, check-in/check-out, and upsell to maximize room rates. You will report to the Front Desk Supervisor and must be available on a flexible schedule and possess a high school diploma with strong typing and computer skills.

Responsibilities include processing payments, promoting hotel services, handling guest requests, resolving issues, and assisting with reservations and cashiering duties while ensuring