Guest Experience Agent – Seasonal Front Desk, Vail

Manor Vail Lodge; Vail (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Colorado sick/leave

parking

holiday pay

retirement benefits with company match

Job summary

Manor Vail Lodge seeks a Front Desk Agent to welcome guests and set a positive tone in a premier Vail property. The role may be filled as a seasonal position with the same duties and qualifications across the Lodge.

The incumbent will check in guests, handle keys, provide information about services, and assist with local recommendations. Experience with guest services and cash handling is preferred.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training preferred, or an equivalent combination of education and experience.
• Available Early Dec 2026 through mid-April 2027 with 30–40 hours per week.

Responsibilities

• Greets, registers, and checks in guests.
• Issues room keys and assists guests with directions and an overview of the property and amenities.
• Answers inquiries about lodge services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Inputs work orders from guests and staff through HotSOS to the Housekeeping and Engineering teams.
• Rings up and charges items from the lobby market.
• Works across multiple software systems at once to keep the guest experience seamless.
• Computes folios, collects payment, and makes change for guests.
• Posts charges such as room charges, dry cleaning, and spa services to guest folios.
• Completes shift checklist as assigned.
• Works with the Room Reservations and Housekeeping teams, partnering across all areas of the Lodge.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Tools

Springer Miller System

Microsoft Office

Excel

Job description

Manor Vail Lodge seeks a Front Desk Agent to welcome guests and set a positive tone in a premier Vail property. The role may be filled as a seasonal position with the same duties and qualifications across the Lodge.

The incumbent will check in guests, handle keys, provide information about services, and assist with local recommendations. Experience with guest services and cash handling is preferred.