Guest-Focused Hotel Front Desk Agent (Year‑Round, Vail)

The Sebastian Vail; Vail (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free onsite shift parking

Discounted bus pass

Discounted F&B, Spa Treatments & Retail

Merchant Ski Pass Program

Free onsite Chef prepared employee dining

Job summary

The Sebastian Vail is seeking a full-time Hotel Front Desk Agent to provide exceptional customer service. You will greet guests, check them in and out, manage reservations, and communicate effectively with other departments. Strong interpersonal skills and problem-solving abilities are essential. Flexibility in working hours is required. Benefits include free onsite parking, discounts on services, and a ski pass program. Join our dedicated team in beautiful Vail, Colorado and contribute to a positive guest experience.

Qualifications

• Previous experience in a hotel front desk or customer service role is a plus.
• Proficient in using computer systems related to hotel management.
• Ability to handle various situations professionally and efficiently.

Responsibilities

• Greet guests warmly and provide service throughout their stay.
• Check guests in and out efficiently, verifying necessary information.
• Handle guest complaints and concerns with empathy.

Skills

Excellent interpersonal and communication skills

Strong problem-solving abilities

Ability to work flexible hours

Education

High school diploma or equivalent

Some college education preferred

Tools

Hotel management software

Job description

The Sebastian Vail is seeking a full-time Hotel Front Desk Agent to provide exceptional customer service. You will greet guests, check them in and out, manage reservations, and communicate effectively with other departments. Strong interpersonal skills and problem-solving abilities are essential. Flexibility in working hours is required. Benefits include free onsite parking, discounts on services, and a ski pass program. Join our dedicated team in beautiful Vail, Colorado and contribute to a positive guest experience.