Guest Experience Lead – Front Desk (Seasonal, Vail)

Mountain Mastery Management Inc; Vail (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Colorado sick/leave

Parking

Holiday pay

Retirement Benefits with company match

Job summary

Manor Vail Lodge is seeking a Front Desk Agent to warmly welcome guests, handle check-in/out, and assist with local information in beautiful Vail, Colorado.

The role may be filled as a seasonal position, with the same essential duties and qualifications applied for both seasonal and ongoing openings. Strong guest service, cash handling, and communication skills are required to ensure memorable stays.

Qualifications

• High school diploma or GED required; 1–3 months of related experience or training preferred.
• Able to work morning, midday, or evening shifts with some flexibility.
• Ability to read, write and communicate effectively with guests and colleagues.

Responsibilities

• Greets, registers, and checks in guests.
• Issues room keys and assists guests with directions and property overview.
• Answers inquiries about lodge services, registration, and local amenities.
• Inputs work orders via HotSOS to Housekeeping and Engineering.
• Rings up and charges items from the lobby market.
• Works across multiple software systems to ensure a seamless guest experience.
• Computes folios, collects payment, and makes change.
• Posts charges to guest folios and completes shift checklist.
• Collaborates with Reservations and Housekeeping teams across the Lodge.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

Springer Miller System

Microsoft Word

Microsoft Excel

Job description

Manor Vail Lodge is seeking a Front Desk Agent to warmly welcome guests, handle check-in/out, and assist with local information in beautiful Vail, Colorado.

The role may be filled as a seasonal position, with the same essential duties and qualifications applied for both seasonal and ongoing openings. Strong guest service, cash handling, and communication skills are required to ensure memorable stays.