Guest Experience Agent - Part-Time, Flexible Scheduling

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Competitive hourly wage $22.96/hr

Benefits for eligible associates & fam

401K matching

Flexible scheduling

Discounts across Crescent properties

Job summary

The Hampton Inn Santa Monica is seeking a Part-Time Front Desk Agent to greet guests, check them in and out, and provide welcoming, efficient service. You will help with reservations, answer questions, and promote hotel services to enhance guest satisfaction.

At Crescent Hotels & Resorts we value teamwork, flexibility, and a guest-first mindset. The role offers flexible scheduling, competitive hourly wages of $22.96, and employee discounts across Crescent properties.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or high-volume customer service.
• Ability to work a variety of shifts, including days, evenings, weekends and holidays.
• Excellent computer skills and a team spirit.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information in the computer system, confirming guest information and room rate, selecting rooms, coding keys, and handling payment at check-out.
• Demonstrate strong knowledge of hotel information (rooms, rates, packages, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy; respond to inquiries and resolve issues promptly.
• Handle guest complaints, investigate, and negotiate solutions for guest satisfaction.

Skills

Guest services

Customer service

Team player

Flexible schedule

Tools

POS system

Job description

The Hampton Inn Santa Monica is seeking a Part-Time Front Desk Agent to greet guests, check them in and out, and provide welcoming, efficient service. You will help with reservations, answer questions, and promote hotel services to enhance guest satisfaction.

At Crescent Hotels & Resorts we value teamwork, flexibility, and a guest-first mindset. The role offers flexible scheduling, competitive hourly wages of $22.96, and employee discounts across Crescent properties.