Guest Experience Specialist – Downtown Hotel

Hilton Garden Inn Davis Downtown; Davis (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Pet friendly

On-site restaurant

Fitness center

Job summary

Hilton Garden Inn Davis Downtown is seeking aGuest Service Agent to warmly welcome guests and handle check-in/check-out at the front desk. You will process payments, provide information about local attractions, and coordinate with other hotel teams to ensure a seamless stay.

Applicants should have at least six months of customer service experience, with flexible availability including mornings, evenings, weekends, and holidays.

Qualifications

• Minimum of six months in customer service, preferably in hotel settings.

Responsibilities

• Check in and check out guests courteously and efficiently.
• Greet and assist guests in a friendly, professional manner during stay.
• Resolve guest issues and requests with urgency and empathy.
• Process payments according to hotel procedures and maintain accurate records.
• Collaborate with housekeeping, engineering, and food & beverage to meet guest needs.

Skills

Customer service

Job description

Hilton Garden Inn Davis Downtown is seeking aGuest Service Agent to warmly welcome guests and handle check-in/check-out at the front desk. You will process payments, provide information about local attractions, and coordinate with other hotel teams to ensure a seamless stay.

Applicants should have at least six months of customer service experience, with flexible availability including mornings, evenings, weekends, and holidays.