Overnight Guest Services & Night Audit Lead

Stonebridge Companies; New York (NY); On-site; USD 65,000 - 79,000; Full time

Job summary

Stonebridge Companies in New York, NY is seeking an Assistant Guest Service Manager - Overnight to oversee hotel operations during the overnight shift, supervise the front desk team, and ensure smooth check-in/check-out, accuracy in nightly billing, and guest satisfaction.

Responsibilities include conducting nightly audits, coordinating with housekeeping and maintenance, maintaining safety and service standards, and serving as MOD during emergencies while supporting the Front Office Manager.

Qualifications

• 2+ years of front office or guest services supervisory experience.
• Exposure to night audit practices and procedures.
• Strong leadership and the ability to manage a team.
• Excellent communication with guests, staff and management.

Responsibilities

• Greet, check in/out guests promptly and courteously.
• Oversee night audit processes and ensure accurate billing.
• Maintain front office cleanliness and standards.
• Coordinate with housekeeping/maintenance for overnight issues.
• Act as MOD during emergencies and uphold safety protocols.

Skills

Front desk supervision

Night audit knowledge

Leadership

Guest services communication

Tools

PMS

Job description

Stonebridge Companies in New York, NY is seeking an Assistant Guest Service Manager - Overnight to oversee hotel operations during the overnight shift, supervise the front desk team, and ensure smooth check-in/check-out, accuracy in nightly billing, and guest satisfaction.

Responsibilities include conducting nightly audits, coordinating with housekeeping and maintenance, maintaining safety and service standards, and serving as MOD during emergencies while supporting the Front Office Manager.