Guest Services & Night Audit Specialist

Stonebridge Companies; New York, Northern (NY, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Stonebridge Companies is seeking a Guest Service Agent/Night Audit to support front office operations at our hotel in New York. You will greet guests, check in/out, verify payments, and maintain accurate records using our property management system.

This role requires strong customer service, cash handling, and bookkeeping skills, with shift coverage from 11:00 p.m. to 7:00 a.m. and occasional weekend duties. Join a team committed to outstanding guest experiences.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication abilities.
• Proficient with property management systems and basic office software.
• Able to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges and balance cash receipts.
• Run end-of-day procedures and daily reports.
• Coordinate with housekeeping and maintenance.
• Handle guest inquiries about services and local dining options.

Skills

Customer service

Communication skills

Property management systems

Word

Excel

Cash handling

Bookkeeping

Problem solving

Organization

Tools

Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent/Night Audit to support front office operations at our hotel in New York. You will greet guests, check in/out, verify payments, and maintain accurate records using our property management system.

This role requires strong customer service, cash handling, and bookkeeping skills, with shift coverage from 11:00 p.m. to 7:00 a.m. and occasional weekend duties. Join a team committed to outstanding guest experiences.