Guest Experience Agent – Napa Front Desk

Noble House Hotels & Resorts; Napa (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k plan

Pay on Demand

Employee rate

Job summary

Noble House Hotels & Resorts seeks a Front Desk Agent at River Terrace Inn in Napa to greet guests, manage check-ins/outs, and handle reservations with a focus on excellent service. You will respond to guest inquiries and ensure accurate billing in a courteous, fast-paced environment.

Ideal candidates bring prior customer service experience, strong communication, and familiarity with PMS systems. Competitive pay is offered alongside health benefits and a 401k plan.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and point-of-sale skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.
• Experience with Marriott and LightSpeed PMS and Windows/Excel is preferred.

Responsibilities

• Welcome guests and handle check-ins/outs.
• Manage reservations and respond to inquiries with accuracy.

Skills

Customer service

Communication

POS knowledge

Multitasking

Flexibility

Marriott experience

Tools

LightSpeed PMS

Windows

Excel

Job description

Noble House Hotels & Resorts seeks a Front Desk Agent at River Terrace Inn in Napa to greet guests, manage check-ins/outs, and handle reservations with a focus on excellent service. You will respond to guest inquiries and ensure accurate billing in a courteous, fast-paced environment.

Ideal candidates bring prior customer service experience, strong communication, and familiarity with PMS systems. Competitive pay is offered alongside health benefits and a 401k plan.