Guest Experience Agent – Napa Front Desk, Flexible Hours

River Terrace Inn, a Noble House Hotel; Napa (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

401k savings plan

Employee rate

Family & Friends Rate

Job summary

River Terrace Inn on the Napa River invites you to join our Front Desk team. You will welcome guests, manage check-ins and check-outs, handle reservations, and respond to guest inquiries with a warm, professional demeanor.

This hourly role pays $21 per hour plus incentives, with benefits including health coverage, paid vacation, and a 401k plan after probation. Flexibility for evenings, weekends, and holidays is required to support our vibrant wine-country operations.

Qualifications

• Customer service-focused front desk experience and guest interaction.
• Familiarity with POS systems and basic computer skills.
• Experience with hotel software and MS Excel is a plus.

Responsibilities

• Provide a welcoming first impression for guests and manage check-ins/outs.
• Handle reservations and respond to guest inquiries with professionalism.
• Ensure accurate billing and smooth front desk operations.

Skills

Customer service

Communication

POS systems

Computer basics

Multitasking

Flexible schedule

Marriott experience

LightSpeed PMS

Tools

Windows

Excel

Point-of-sale software

Job description

River Terrace Inn on the Napa River invites you to join our Front Desk team. You will welcome guests, manage check-ins and check-outs, handle reservations, and respond to guest inquiries with a warm, professional demeanor.

This hourly role pays $21 per hour plus incentives, with benefits including health coverage, paid vacation, and a 401k plan after probation. Flexibility for evenings, weekends, and holidays is required to support our vibrant wine-country operations.