Front Desk Agent Full Time

River Terrace Inn, a Noble House Hotel; Napa (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

401k savings plan

Employee rate

Family & Friends Rate

Job summary

River Terrace Inn on the Napa River invites you to join our Front Desk team. You will welcome guests, manage check-ins and check-outs, handle reservations, and respond to guest inquiries with a warm, professional demeanor.

This hourly role pays $21 per hour plus incentives, with benefits including health coverage, paid vacation, and a 401k plan after probation. Flexibility for evenings, weekends, and holidays is required to support our vibrant wine-country operations.

Qualifications

• Customer service-focused front desk experience and guest interaction.
• Familiarity with POS systems and basic computer skills.
• Experience with hotel software and MS Excel is a plus.

Responsibilities

• Provide a welcoming first impression for guests and manage check-ins/outs.
• Handle reservations and respond to guest inquiries with professionalism.
• Ensure accurate billing and smooth front desk operations.

Skills

Customer service

Communication

POS systems

Computer basics

Multitasking

Flexible schedule

Marriott experience

LightSpeed PMS

Tools

Windows

Excel

Point-of-sale software

Job description

Description

We Are

Ideally situated along the picturesque Napa River, near vibrant Oxbow Public Marketplace, the Culinary Institute of America , and lively downtown Napa, River Terrace Inn is the ultimate Wine Country destination. Inviting rooms and suites with calming river views and warm fireplaces welcome guests back after days spent exploring the Valley. The Inn provides Napa visitors with accommodations that feel like home while staying true to Wine Country’s chic, boutique aesthetic Our restaurant ALBA Bar & Cafe is open daily for breakfast, and small bites in the evening at the Bar. We also have (3) private rooms for banquets & catered events.

Come work and be part of the Alba / RTI (River Terrace Inn) team. Our Napa River waterfront location includes 114 rooms, a fitness center and home to the ALBA Restaurant. The RTI is located within walking distance of restaurants, the Culinary Institute of America, Oxbow Public Market, the Napa Valley Wine Train and many other fun filled attractions.

River Terrace Inn

A day in the life...

The Front Desk Agent is responsible for providing a welcoming first impression for guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role ensures excellent customer service, accurate billing, and smooth daily front desk operations while maintaining a professional and friendly atmosphere.

You own this if you have

• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer and point-of-sale skills
• Ability to multitask and remain professional in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays
• Preferred experience with Marriott and Light Speed PMS and operational software including windows, excel.
• Ability to work flexible schedules, including weekends and holidays

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to [50] lbs if required
• Availability to work a flexible schedule based on hotel operational needs

We've got you covered ...

In return, the Front Desk Agent will be rewarded with competitive compensation. We offer health benefits, Nonstop Health benefits program, paid Vacation, Pay on Demand and a 401k savings plan which you will be eligible to join after 90 days of employment. The Company match is currently 50 cents per dollar of employee contribution up to 6% and is subject to change. The match is effective on the first of the quarter following one year of employment. In addition, employees are eligible for the Employee Rate and Family & Friends Rate discount Program at both Noble House and Marriott properties

Hourly position : $21 + incentives

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The River Terrace Inn Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

DEIA Statement

At River Terrace Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions and we would love for you to share yours with the team!