Guest Experience Agent — Luxury Resort Front Desk

Timber Ridge Supper Club; Lake Geneva (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels & Reso

Restaurant & café discounts at Marcus

Job summary

The Marcus Corporation’s Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a Front Desk Agent to deliver exceptional guest experiences from check-in to checkout. You will handle reservations, inquiries, and complaints with professional, personalized service, using hotel systems and a moderately complex computer system.

A strong English command and flexible schedule are essential. Requirements include a high school diploma and 6+ months of guest service experience, ideally in hospitality.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of guest service experience, preferably in hospitality.
• Able to work independently with good judgment and problem-solving skills.
• Strong reading, listening and written English communication abilities.
• Excellent customer service and communication skills are required.
• Ability to input information accurately using a moderately complex computer system.
• Hearing and vision abilities to observe emergencies.
• Must work varied schedules including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Manage reservations, inquiries and complaints using hotel systems.
• Maintain composure and professionalism under pressure while resolving guest issues.
• Build strong guest relationships with personalized service and local knowledge.
• Demonstrate strong communication skills in-person and over the phone.
• Accurately handle financial transactions and cash handling responsibilities.
• Multitask effectively and prioritize tasks in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel software

POS system

Job description

The Marcus Corporation’s Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a Front Desk Agent to deliver exceptional guest experiences from check-in to checkout. You will handle reservations, inquiries, and complaints with professional, personalized service, using hotel systems and a moderately complex computer system.

A strong English command and flexible schedule are essential. Requirements include a high school diploma and 6+ months of guest service experience, ideally in hospitality.