Front Desk Clerk

Timber Ridge Supper Club; Lake Geneva (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels & Reso

Restaurant & café discounts at Marcus

Job summary

The Marcus Corporation’s Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a Front Desk Agent to deliver exceptional guest experiences from check-in to checkout. You will handle reservations, inquiries, and complaints with professional, personalized service, using hotel systems and a moderately complex computer system.

A strong English command and flexible schedule are essential. Requirements include a high school diploma and 6+ months of guest service experience, ideally in hospitality.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of guest service experience, preferably in hospitality.
• Able to work independently with good judgment and problem-solving skills.
• Strong reading, listening and written English communication abilities.
• Excellent customer service and communication skills are required.
• Ability to input information accurately using a moderately complex computer system.
• Hearing and vision abilities to observe emergencies.
• Must work varied schedules including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Manage reservations, inquiries and complaints using hotel systems.
• Maintain composure and professionalism under pressure while resolving guest issues.
• Build strong guest relationships with personalized service and local knowledge.
• Demonstrate strong communication skills in-person and over the phone.
• Accurately handle financial transactions and cash handling responsibilities.
• Multitask effectively and prioritize tasks in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel software

POS system

Job description

Job Description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll create unforgettable first impressions, ensuring our guests feel welcomed and eager to return.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted Gym Membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.