Guest Experience Front Office Manager - Luxury Resort

Marcus Corporation; Lake Geneva (WI); Híbrido; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

Discounts at Marcus Hotels & Resorts

Employee meals per shift

Paid time off

Medical, dental, and vision insurance

401k with employer match

Early wage access

Two for one movie theater coupons

Descripción de la vacante

Marcus Hotels & Resorts in Lake Geneva, WI, seeks a Front Office Manager to oversee the Guest Services team, including supervisory staff, PBX and Night Audit, ensuring top-tier guest experiences.

The role requires hospitality-focused leadership, strong communication, and proactivity in managing guest relations, profiles, and department standards. Opportunities for growth within Marcus Hotels & Resorts are highlighted.

Formación

• Hospitality degree preferred.
• 1+ year in guest services management or related field.
• Strong written and verbal communication skills.

Responsabilidades

• Oversee Guest Services department and ensure standards set by leadership.
• Learn/manage/train associates on HotSos and OPERA PMS.
• Maintain guest profiles and coordinate with departments for timely guest information.

Conocimientos

Guest Services

Communication

Organization

Problem solving

Staff training

Educación

Hospitality degree

Herramientas

OPERA PMS

HotSos System

Descripción del empleo

Marcus Hotels & Resorts in Lake Geneva, WI, seeks a Front Office Manager to oversee the Guest Services team, including supervisory staff, PBX and Night Audit, ensuring top-tier guest experiences.

The role requires hospitality-focused leadership, strong communication, and proactivity in managing guest relations, profiles, and department standards. Opportunities for growth within Marcus Hotels & Resorts are highlighted.