Front Office Manager – Luxury Resort, Flexible Schedule

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Free meals per shift

Discounted gym membership

Room discounts at Marcus Hotels &​

Discounts at Marcus Restaurants & Spa

Free parking

Two for one Marcus Theatres coupons

Career growth across Marcus properties

Early wage access

Paid time off

Flexible scheduling

Medical, dental, vision, life, EAP, 4%

Job summary

Marcus Hotels & Resorts’ Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Front Office Manager to oversee Guest Services, including supervisory staff, Night Audit, PBX and related roles. The role focuses on delivering exceptional guest experiences at a AAA Four Diamond resort by maintaining service standards and coordinated pre-arrival details.

As Front Office Manager, you will train associates on our systems, manage guest profiles, and collaborate with all departments to ensure seamless

Qualifications

• Hospitality degree preferred and 1+ year experience in related field.
• Strong communication and guest-service orientation.
• Ability to manage multiple tasks and teams with good judgment.

Responsibilities

• Maintain guest service standards as set by leadership.
• Learn, manage and train staff on HotSos and OPERA PMS.
• Manage guest profiles and coordinate with departments for timely information flow.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

Hospitality degree preferred

Tools

OPERA PMS

HotSOS

Job description

Marcus Hotels & Resorts’ Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Front Office Manager to oversee Guest Services, including supervisory staff, Night Audit, PBX and related roles. The role focuses on delivering exceptional guest experiences at a AAA Four Diamond resort by maintaining service standards and coordinated pre-arrival details.

As Front Office Manager, you will train associates on our systems, manage guest profiles, and collaborate with all departments to ensure seamless