Guest Experience Agent – Part-Time Front Desk

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free meal

Gym discount

Room discounts

Dining discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a passionate Part-Time Front Desk Agent to welcome guests and ensure a memorable stay from check-in to checkout. You will handle reservations, inquiries, and guest requests with professionalism, accuracy, and a friendly, can-do attitude, using hotel systems and a team-focused approach.

This role offers flexible scheduling, on-site amenities access, and opportunities to grow within Marcus Hotels & Resorts.

Qualifications

• High school diploma or equivalent required.
• 6+ months experience in a guest service role preferred in hospitality.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Manage reservations, inquiries, and guest issues using hotel systems.
• Maintain professionalism under pressure and resolve guest concerns.
• Build guest relationships through personalized service and local knowledge.
• Communicate effectively in-person and on the phone.
• Handle financial transactions and cash handling accurately.
• Multitask and prioritize in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication

English proficiency

Computer input

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a passionate Part-Time Front Desk Agent to welcome guests and ensure a memorable stay from check-in to checkout. You will handle reservations, inquiries, and guest requests with professionalism, accuracy, and a friendly, can-do attitude, using hotel systems and a team-focused approach.

This role offers flexible scheduling, on-site amenities access, and opportunities to grow within Marcus Hotels & Resorts.