Guest Experience Concierge - Front Desk

The Marcus Corporation; Lake Geneva (WI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Free parking

Discounted Gym Membership

Room discounts at Marcus Hotels &R

Discounts at Marcus Restaurants &S

Two for one movie theater coupons

Job summary

The Marcus Corporation seeks a Front Desk Agent at Grand Geneva in Lake Geneva to deliver outstanding guest service from check-in to checkout. You will manage reservations, inquiries, and complaints, using hotel systems with accuracy and professionalism.

Ideal candidates have a high school diploma, 6+ months in guest service, and strong English communication. Join a team focused on exceptional hospitality, with opportunities to grow within Marcus Hotels & Resorts.

Qualifications

• High school diploma or equivalent required.
• 6+ months experience in guest service.
• Ability to read, listen, and communicate in English.
• Strong customer service and communication skills.
• Able to input information accurately using a computer system.
• Willingness to work varied schedule including evenings, weekends, holidays.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Master reservations, inquiries, and complaints using hotel systems.
• Maintain composure under pressure and resolve guest issues.
• Build guest relationships through personalized service and local knowledge.
• Communicate effectively in person and on the phone.
• Accurately handle financial transactions and cash handling.
• Multitask and prioritize tasks in a fast-paced environment.
• Support hotel operations with administrative duties.

Skills

Guest service

Communication

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Hotel PMS system

Job description

The Marcus Corporation seeks a Front Desk Agent at Grand Geneva in Lake Geneva to deliver outstanding guest service from check-in to checkout. You will manage reservations, inquiries, and complaints, using hotel systems with accuracy and professionalism.

Ideal candidates have a high school diploma, 6+ months in guest service, and strong English communication. Join a team focused on exceptional hospitality, with opportunities to grow within Marcus Hotels & Resorts.