Front Desk Agent: Luxury Resort Guest Experience

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership discount

Room discounts at Marcus Hotels &R

Restaurant discounts at Marcus venues

Free parking

Theatre coupons

Job summary

Grand Geneva Resort & Spa is seeking a Front Desk Agent who will deliver outstanding guest experiences from check-in to check-out. You will handle reservations, inquiries and complaints with a professional demeanor, using hotel systems and local knowledge to build relationships.

The role requires 6+ months in guest services, strong English communication, and the ability to work a varied schedule. Perks include free meals, discounts, parking, and comprehensive benefits through Marcus Hotels &

Qualifications

• High school diploma or equivalent.
• 6+ months previous work experience in a guest service position.
• Ability to read, listen, and communicate effectively in English.
• Excellent customer service and communication skills.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe emergencies.
• Must be able to work varied schedule (days, evenings, weekends, holidays).

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure.
• Build strong guest relationships through personal service and local knowledge.
• Demonstrate strong communication skills in person and on the phone.
• Manage financial transactions and cash handling responsibilities.
• Multitask and prioritize in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication skills

English proficiency

Interpersonal skills

Education

High school diploma or equivalent

Job description

Grand Geneva Resort & Spa is seeking a Front Desk Agent who will deliver outstanding guest experiences from check-in to check-out. You will handle reservations, inquiries and complaints with a professional demeanor, using hotel systems and local knowledge to build relationships.

The role requires 6+ months in guest services, strong English communication, and the ability to work a varied schedule. Perks include free meals, discounts, parking, and comprehensive benefits through Marcus Hotels &