Guest Experience Front Desk Agent - Part Time

The Marcus Corporation; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels & Resorts (

Free parking

Two-for-one movie theater coupons

Job summary

The Marcus Corporation is seeking a part-time Front Desk Agent at the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will greet guests, check them in/out, handle reservations, and provide exceptional service to ensure a memorable stay.

You'll work within a renowned AAA Four Diamond resort, delivering the highest level of hospitality and supporting daily operations with professionalism and a welcoming demeanor.

Qualifications

• High school diploma or equivalent required.
• 6+ months experience in a guest service role preferred.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills.

Responsibilities

• Handle check-in and check-out procedures and guest inquiries.
• Manage reservations and use hotel systems efficiently.
• Stay composed under pressure and resolve guest issues promptly.
• Foster guest relationships with personalized service and local knowledge.
• Communicate effectively in-person and on the phone.
• Accurately process financial transactions and cash handling.
• Multitask and prioritize duties in a fast-paced environment.
• Support hotel operations with administrative tasks.

Skills

Guest service

English communication

Data entry

Cash handling

Education

High school diploma

Tools

Hotel reservations system

Job description

The Marcus Corporation is seeking a part-time Front Desk Agent at the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will greet guests, check them in/out, handle reservations, and provide exceptional service to ensure a memorable stay.

You'll work within a renowned AAA Four Diamond resort, delivering the highest level of hospitality and supporting daily operations with professionalism and a welcoming demeanor.